We do a 100% quality check for all our products before sending them out, in the rare case that the product you receive is not in perfect condition, we welcome returns on the following terms -
The product received does not match the item selected during order confirmation
The product has a manufacturing defect
The product is received in a damaged condition.
You can reach us at support@katkariacreations.com to initiate returns
Return Process
1. Our return policy is applicable within 7 days from receipt of the product for the following reasons
Damaged product, manufacturing defect & incorrect product.
2. Please send us images of the damaged part or the incorrect product on
support@katkariacreations.com in from where our Quality Control team will check its eligibility of
return.
3. Once your return request has been accepted, we will arrange a reverse pick up for the damaged
product and issue a replacement with the correct product once the damaged product is picked up
by our logistics partner. This entire process should take around 2-3 working days.
Refunds will be only in the forms stated below:
Refunds Process
1. Replacement of the damaged /incorrect product with the correct product
2. Credit Note for our online store of the same amount
Please note that our policy does not support refund of money. Refunds can
By confirming the order, it is deemed that the customer has read and agreed to abide by the return policy.
